OUR POLICIES AT A GLANCE
Shipping, returns, and warranties
- Free shipping on every website order
- Ships the next business day and arrives in 3 to 5 business days
- 30-day returns on every website order
- Preventa: 90-day empty bottle guarantee. Try up to 3 bottles, and if it’s not right for you, we’ll refund you even if the bottles are empty.
- Eclipse Aura: 1-year replacement warranty
- Aloe: 2-year replacement warranty
- Warranty claims are easy: email us where you bought it and your order number, and we’ll send a replacement. No registration needed.
- Real people to help: live chat, info@familytreeremedies.com, or 800-835-9922
Shipping
Free Shipping
Every website order ships free. There’s no minimum, so you never need to add an extra item to qualify.
Fast Processing
We ship your order the next business day, and most orders arrive in 3 to 5 business days.
Real People to Help
Questions about your order? Chat with us on our website, email info@familytreeremedies.com, or call 800-835-9922.
Guarantees and Warranties
SUBSCRIBE & SAVE
Save 15% and never run out
Subscribe to Preventa and save 15% on every order. It ships to you automatically, and you’re always in control. Log in to your account anytime to change how often it ships, pause a shipment, or cancel.
FAQ
How do I start a return?
For orders from our website, email info@familytreeremedies.com within 30 days of delivery with your order number, and we’ll reply with return instructions. Return shipping is paid by the customer. If you bought from Amazon or Walmart, please return it through their return process and policy.
How does the Preventa empty bottle guarantee work?
If Preventa isn’t right for you after 90 days, email us your order number and where you bought it. We’ll refund you, and you don’t need to send the bottles back, even if they’re empty.
I bought on Amazon or Walmart. Do the guarantee and warranty still apply?
Yes. Our Preventa empty bottle guarantee and our Eclipse Aura and Aloe replacement warranties apply wherever you bought. Just email us where you bought it and your order number. Regular returns for those orders go through Amazon’s or Walmart’s return process.
How do I make a warranty claim?
Email info@familytreeremedies.com with where you bought your Eclipse Aura glasses or Aloe light and your order number. We’ll send you a replacement. No registration or receipt upload needed.
What if my order arrives damaged?
Email us your order number and a photo of the damage if you can, and we’ll send a replacement at no cost to you.
When will my order arrive?
We ship the next business day, and most orders arrive in 3 to 5 business days. You’ll get an email with tracking once your order ships.
How do I change or cancel my subscription?
Use Manage Subscriptions in the top menu to change how often it ships, pause a shipment, or cancel. You can also reach us on live chat and we’ll do it for you.
How do I reach a real person?
Chat with us on our website, email info@familytreeremedies.com, or call 800-835-9922.